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Professional Summary
Stacy Flores is a highly skilled and knowledgeable professional in the field of casualty assistance and mortuary affairs.
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She has over 20 years of experience supporting families of fallen service members. With a deep understanding of casualty polices and programs, Stacy serves as subject matter expert in all related tasks. Her expertise enables her to adeptly navigate challenging or exceptional situations, ensuring the best possible outcomes. Also, Stacy excels in clear and effective communication with Next-of-Kin, providing compassionate support and coordinating essential resources for surviving personnel and their families.
Experience
2014 - Present
Casualty & Mortuary Coordinator
Casualty Assistance Center
Joint Base Myer-Henderson Hall
Arlington, VA
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Program Specialist for installation's Casualty Services
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Serves as subject matter expert for installation's Casualty Policy and Education
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Provides advisory services for active duty service members, retirees, and family members
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Program Specialist for installation's Survivor Benefit Program (SBP)
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Builds cooperative relationships with government and private agencies
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Provides education, training & outreach, monthly briefings, and recurring training on casualty programs and survivor benefits
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Councils members on SBP benefits and coverage changes
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Manages administrative tasks, analyzes data, submits reports and reimbursement claims
2004 - Present
Licensed Funeral Director
Various Funeral Homes
(names and references available upon request)
DMV area
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Counseled grieving clients with care and compassion
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Planned and executed all aspects of funeral services based on the individual needs of each client
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Coordinated with multiple organizations simultaneously to create seamless services for clients that reduced stress during difficult circumstances
MILITARY EXPERIENCE
1997 - 2001
U.S. ARMY
92M - Mortuary Affairs Specialist
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Planned, coordinated, and executed mortuary services according to DoD and U.S. Army policy
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Assisted in embalming procedures and prepared remains for shipment to U.S.
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As part of search and recovery team, disinterred remains of Soldiers killed in action during Korean war
RELEVANT PROJECTS
2008 - PRESENT
Potters Cabin Ceramics
Owner, Ceramic Artist, Social Media Marketer
Alexandria, VA
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Founded, developed and implemented publicity and information programs for Clay Quest Challenge 2021: a virtual, live-streamed, nation-wide pottery competition
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Built a high-performing website to increase traffic, sales, and subscribers
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Built cooperative relationships with small businesses, craft fair organizers, and customers
Core Competencies
Casualty & Mortuary Benefits Coordination
Educational Briefings
Certified Survivor Benefits Councilor
Building Relationships with Agencies
Licensed Funeral Director
High Proficiency w/Excel, Word, Acrobat, etc.
EDUCATION
Funeral Service Education | Fayetteville Technical Community College, NC | 2002 - 2004
Mortuary Affairs Specialist | Fort Gregg-Adams, VA | 1998
Mortuary Affairs Coordinator Course | Dover AFB | 2023
Survivor Benefit Plan Training | Virtual Course | 2022
DTS Certification | Army Learning Management System | 2023